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Communication and Information Resources

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Communication and Information Sector's news service

WebWorld Knowledgebase to simplify access to online contents

15-04-2010 (Paris)
WebWorld Knowledgebase to simplify access to online contents
© iStockphoto
UNESCO’s Communication and Information Sector (CI) has launched a new online service, Knowledgebase, which has been developed to simplify access to different online contents and to enable users of its website to find quick answers to their questions.
WebWorld, the website of UNESCO’s Communication and Information Sector, contains a large amount of information about the Sector’s activities. Due to the complex website structure and the specificities of UNESCO’s language, this information is not always easily accessible. Thanks to the new WebWorld service, Knowledgebase, users can now find what they are looking for in a few clicks.

The Knowledgebase allows the search either by category or key word. The main categories cover the questions about the CI website, the Sector’s various activities and institutional structure, as well as more general information about UNESCO’s events, publications, job opportunities, fellowships, contacts, etc. The search is enriched by a smart suggest, which displays relevant suggestions in response to key words as they are typed. This feature can help users who need answers to their questions but are not sure where to start.

The Knowledgebase provides a number of other interesting and useful features to its users. Printer-friendly versions of all knowledge items, as well as PDF exports, are only a click away. Users can rate items, add them to favorites or send them via email to friends and colleagues. Related knowledge items are detected and shown automatically to facilitate easy browsing. Users can also post their comments, subscribe to updates or send queries through an online form.

The CI Knowledgebase is available at:

WebWorld Knowledgebase to simplify access to online contents Screenshot of a knowledge item

WebWorld Knowledgebase to simplify access to online contents Screenshot of the Knowledgebase contact form
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