The absence of a media complaints mechanism in Swaziland has led to a lack of trust of the media sector by the majority of citizens. In an effort to address the issue, the Cabinet of the Kingdom of Swaziland has endorsed the creation of a Media Commission Bill which would seek to regulate the media. However, this has been met with opposition by many media stakeholders who feel strongly that the media sector should be self-regulated and not subject to government control, particularly since the country's media landscape is at present dominated by state-owned channels. Media organizations have therefore collectively drafted a Charter of Self-Regulation, which remains to be registered and implemented. This project seeks to finalize the process of the creation and implementation of a self-regulatory mechanism whereby members of the public can freely lodge complaints against the media's reportage and coverage. The initial step will consist of registering the Media Complaints Commission (MCC), followed by the recruitment and training of the task team who will run the operation, and awareness-raising among members of civil society. Ultimately, this will result in a fully-fledged self-regulatory mechanism which receives and adjudicates complaints against the Swaziland media, thus leading to a better-informed, sensitized society and a more accountable and professional media industry. OBJECTIVE To register and launch a Media Complaints Commission whereby members of the public can freely lodge complaints against the media's reportage and coverage, thus leading to a more accountable and professional media industry.