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Ocado
@
Ocado
Hatfield, UK
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Ocado, the online supermarket. Our team are here all day, seven days a week to answer your tweets. #Ocado
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203,293
Tweets
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12,356
Following
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64,879
Followers
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Ocado
@Ocado
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4h |
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Not to worry 🙂 -Tyler
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Ocado
@Ocado
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4h |
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2/2 We’re investigating alternatives to plastic bags, but right now, they’re the best option for packing your shopping in our highly-automated warehouses. Please give them back to your driver and we’ll happily recycle them. We take competitor bags, too! -Tyler
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Ocado
@Ocado
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4h |
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1/2 Hi there. Yes absolutely 🙂 You can ask the driver to call yourself as a delivery instruction. To do this go to 'Account settings' then 'Address book' -Tyler
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Ocado
@Ocado
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5h |
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Hi David. We're very sorry this much was missing! Please do DM us your email address and postcode to locate your account? -Tyler
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Ocado
@Ocado
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5h |
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Hi there. Please could you DM us your email address and postcode so we can locate your account? We'll take a look for you. -Ty;er
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Ocado
@Ocado
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7h |
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Hi Justin. We're sorry that you were not aware of this. We'll take your comments onboard as we're always looking for ways to improve our service. -Tyler
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Ocado
@Ocado
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7h |
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Hi there Charlaine. We're sorry to hear that! Please do DM us your email address and postcode? We'll take a look. -Tyler
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Ocado
@Ocado
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7h |
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Hi David. We're sorry, especially on a Friday. Please do DM us your email address and postcode? -Tyler
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Ocado
@Ocado
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7h |
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Hi Paul. That is disappointing, so sorry! With the registration we will be able to locate the driver in question. We'd like to look into this, please could you DM us any further details you have of the incident? -Tyler
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Ocado
@Ocado
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8h |
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Thank you :) We will be in touch! - Mitch
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Ocado
@Ocado
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8h |
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Hello! We are sorry to hear this :( We can take a look into this for you if you like? Please DM us with the email address and postcode used to place the order. - Mitch
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Ocado
@Ocado
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8h |
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Hi Anna, we're sorry to hear the order is running late, could you please DM us your email address and post code? -Diana
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Ocado
@Ocado
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8h |
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Hi Naomi, oh no so many items! We're very sorry about that! 😓 Please could you DM us your email address and post code so we can get this sorted for you ASAP -Diana
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Ocado
@Ocado
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8h |
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Hello James! We are sorry to hear this :( We will ensure our supply chain team are made aware! Please could you DM us with your email address and postcode so we can pass this on to your local depot too. - Mitch
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Ocado
@Ocado
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9h |
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Oh dear, we're sorry to see this Steven, please could you DM us your email address and post code? - Diana
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Ocado
@Ocado
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10h |
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Sorry @stephenfry but to be fair, it is the latest day Test cricket has been played in England - thanks @bbctms
... and also Smith will be in until Christmas.
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Ocado
@Ocado
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12h |
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We are pleased to hear that this has been resolved, we will do our best to pass on your feedback and do hope you have no further issues going forward. By the way... did you know, apparently, dogs cannot look up? -Richard
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Ocado
@Ocado
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12h |
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Sorry for the misunderstanding Emma! I hope you had a lovely day 🙂. -Richard
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Ocado
@Ocado
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13h |
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Hi Jo, we are very sorry that you are missing a box of cat food in your order. If you wouldn't mind DMing us the email address and postcode on your account we can take a closer look for you.-Alex
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Ocado
@Ocado
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13h |
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But he's bleeding-Alex
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