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Official Correspondence Guide

ADG/PAX letter dated 19 November 2020 relating to the updating of the Official Correspondence Guide and the launch of the Constituency Relationships Management (CRM) Portal

Please consult this list to display the information linked to the official correspondence, drawn up according to information in our possession. 

To update the information related to the Ministers in fields of competence of UNESCO or the modality of transmission you can send an e-mail here.

To update the Permanent Delegation data you can send an e-mail here.

To update the National Commission data you can send an e-mail here.

You can also send your corrections by email or by mail addressed to the:

- For all countries, except those in sub-Saharan Africa

Division of External Relations
Priority Africa and External Relations Sector
7, Place de Fontenoy
75352 Paris 07 SP
E-mail: zh.wang(a)unesco.org

- For the countries of Sub-Saharan Africa

Division of Priority Africa Coordination
Priority Africa and External Relations Sector
7, Place de Fontenoy
75352 Paris 07 SP
E-mail: a.vignal(a)unesco.org


UNESCO is implementing a new system - CRM (Constituency Relationship Management) that is a unified application to manage all the contacts and to keep up-to-date on who is interacting with whom and on what topics throughout the Organization - from Headquarters to Field Offices and Institutes.

The CRM comprises three modules: Contact & Organization Management for maintaining and sharing accurate and centralized information on all types of contacts, Resources Mobilization and Event Management.

In this context, in order to improve the data sharing with its main stakeholders, UNESCO has created a new Portal for National Commission and Permanent Delegations, allowing access to information related to official contacts and organizations.

We are currently in the pilot phase of the CRM Portal, and therefore we would be most grateful if you could access the Portal following the instructions contained in the basic User Guide, consult the available data and possibly update the information relating to your National Commission or Permanent Delegation.

The link for the Portal: https://crmportal.unesco.org

Please connect using your @natcom.unesco.org or @unesco-delegations.org account.

Should you have any questions related to the access or the website, please do not hesitate to contact us at natcom(at)unesco.org.