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Rules and procedures related to E-mail services provided by UNESCO to Permanent Delegations and Permanent Observer Missions to UNESCO

User Accounts

Permanent Delegations and Permanent Observer Missions who wish to have access to a UNESCO resource (an office, a telephone, an e-mail, access to Intranet, etc.) must have an account in UNESDIR (the UNESCO directory).

These accounts are nominative.

Requests for the creation, modification, or deletion of an entry must be made by the Permanent Delegation or the Permanent Observer Mission concerned either by fax, e-mail, or a note verbale addressed to PAX/PRO :

  • The Chief of Protocol
    Sector for Priority Africa and External Relations
    7, place de Fontenoy
    75352 Paris 07 SP
    E-mail : m.toto(a)unesco.org

Requests for the creation of an account must include the following information:

  • Surname
  • First name
  • Title (Mr or Mrs)
  • Function
  • Length of mandate (the account will be valid for two years, renewable)
  • Telephone
  • Office number or town for delegations with offices outside UNESCO Headquarter

Entries in the directory are all nominative (surname, first name, e-mail, etc.) and follow UNESCO’s standard naming rules.

Network accounts have an automatic expiration date (two years subsequent to their creation). For security reasons, Permanent Delegations and Permanent Observer Missions shall keep PAX/PRO informed about colleagues leaving so as to block unwanted network access. Expired accounts will be automatically blocked (see below “Deactivate an account”).


Each user receiving a network account is automatically given an e-mail account (and related e-mail box) on UNESCO’s main central e-mail system.

E-mail accounts are nominative (like the network accounts).

E-mail accounts follow the same expiration rules as network (user) accounts.

Two generic addresses are accepted for each Permanent Delegation or Permanent Observer Mission including the name of the Permanent Delegation or of the Permanent Observer Mission in English and in French (English is the language by default). Non-conform entries will be corrected.  Generic accounts are also subject to expiration.

For example, the Permanent Delegation of Morocco:

  • Principal e-mail in English : dl.morocco@unesco-delegations.org
  • Second e-mail in French : dl.maroc@unesco-delegations.org

The domain name for a Permanent Delegation or Permanent Observer Mission e-mail address is @unesco-delegations.org since March 2009.

A member of a Permanent Delegation or of a Permanent Observer Mission is identified by the country’s two letter “ISO” code preceded by the letters “DL”. For example, Morocco:

  • Country: DL/MA

The rules for naming will permit one to identify, through an e-mail address, who is a member of which delegation.

For example, the e-mail address of Jean Dupont of the Permanent Delegation of France to UNESCO would read:

  • j.dupont.fr@unesco-delegations.org

UNESCO’s standard e-mail client is MS Outlook (ADM/DIT/SAS can provide proper configuration information if needed).

UNESCO standard e-mail services include anti-virus and anti-spam filtering.

E-mail boxes are accessed through the UNESCO network (for equipment installed in UNESCO premises) or via Internet (from outside UNESCO premises) through the UNESCO web mail service (https://mail.unesco.org) using normal login credentials or through MS Outlook (ADM/DIT/SAS can provide proper configuration information).

It is understood that all e-mail users must observe the standards governing the use of those technologies and facilitate optimum network administration (reference: the Administrative Circular No. 2204 of 22 March 2004: Directives for the Use of Information and Communication Technologies in UNESCO).

In this regard, messages exchanged among Permanent Delegations or Permanent Observer Missions and between them and the Secretariat must be guided above all by the principles of care and discretion, to avoid making the Organization legally accountable to third parties for information disseminated through its network for which the issuing delegation alone is responsible.

Messages must be consistent with the Organization’s ideals: that is the guarantee of the respect that the States’ representatives owe each other.

These principles must particularly apply to messages that a delegation sends simultaneously to a large number of UNESCO users (distribution lists). The content should relate to the Organization’s action, the Member States’ activities in the Organization’s fields of competence or activities carried out within the purview of the Organization by representatives of Member States.

Care must be taken to ensure that messages for dispatch are compatible (length, format, number of simultaneous addressees, etc.) with the Secretariat’s technical capacity, as messages overloading the network cannot be processed.

Distribution list

  • Registration to the general distribution list (Liste.Delegations) is automatic. A user can be removed from the list by sending a request to: a.amrie(a)unesco.org.

Deactivate an account

At the expiration date of the period of validity of the account and after a period of 14 days, if the owner of the account has not renewed the account, the account will automatically deactivate. The owner of the mailbox will receive one month before the expiration date, an e-mail that will inform him/her of the deactivation of the account at the end of that month. Two possibilities are proposed:

  • Either activate the out of office mode (the owner of the mailbox writes the message that he wants to send to others while he is out)
  • Or activate the automatic transfer of e-mails to a private e-mail address

Three months after the expiration date, the account is cancelled.

Support (HelpDesk) Services

UNESCO provides user and network support services during standard working hours (Paris time). The Helpdesk can be contacted through telephone by dialling 11 or through e-mail: helpdesk(a)unesco.org.

UNESCO Password Policy

The access to UNESCO IT resources is mostly based on the use of valid usernames and passwords. Given the increasing importance of the IT applications and the need to ensure a reliable and secure way to control user’s access, a Password Policy (available on request) has been established, which describes the rules, principles and responsibilities related to the management of user passwords on Desktop PCs used to access the Organization’s IT resources. All users with access rights to UNESCO Systems should follow the rules outlined in this policy.

In case you have questions or difficulties to create or change your password, you can address it to the Helpdesk that can be contacted through telephone by dialling 11 or through e-mail: helpdesk(a)unesco.org.